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Liquid Web Reviews

Customer Testimonials

Read our reviews to see what actual Liquid Web customers have to say about our services and support. All feedback is voluntarily provided by current Liquid Web customers as part of our Net Promoter Score surveys or through reviews gathered from third-party websites such as Google, TrustPilot, Website Planet, G2 Crowd, Who Is Hosting This, and Yelp. All reviews come directly from these sites without being filtered or reformatted by Liquid Web.

Liquid Web is proud to be a leader in customer loyalty for the hosting industry. We’re purpose-built for mission-critical sites, stores, and applications. We provide more than just the best and broadest choice of hosting products - we give you The Most Helpful Humans in Hosting®. We provide web-dependent professionals with the technology they need to power their business potential backed by expert, caring people who love helping.

★★★★★

5 out of 5 stars

"Excellent! Good support and friendly people with quick, if not rapid, response times. Very satisfied."

- MICHAEL THURMOND | MARCH 4, 2022 VIA NPS

★★★★★

5 out of 5 stars

“Liquid Web is a great place to have dedicated servers. The support is excellent and I have had several SaaS systems running for 4 years. Their pricing is very competitive. I highly recommend them!"

- JACK MERRY | MARCH 2, 2022 VIA NPS

★★★★★
5 out of 5 stars

“I feel like Liquid Web is the OG of all things hosting related. It don't get no better then these guys. No tricks, no games, no price gouging. Just honest to goodness servers and support."

- JIM CHAMPION – FINS AND FUR HOSTING | MARCH 1, 2022 VIA NPS

★★★★★

5 out of 5 stars

"Liquid Web provides excellent service and support. I highly recommend them and I’ve used them for my hosting needs for about ten years now."

- B. PIERCE | MARCH 1, 2022 VIA NPS

★★★★★

5 out of 5 stars

"Liquid Web provides excellent service and support. I highly recommend them and I’ve used them for my hosting needs for about ten years now."

- B. PIERCE | MARCH 1, 2022 VIA NPS

★★★★★

5 out of 5 stars

“Excellent service. Reliable and timely."

- SAM FADEL | FEBRUARY 2, 2022 VIA NPS

★★★★★
5 out of 5 stars

"The BEST Customer Service of any company I've had to deal with in any industry. The chat help is amazing. If they can't help me, they create a ticket and the issue is usually resolved in no time! I highly recommend Liquid Web to everyone!"

- ANDI SCHWARTZ | FEBRUARY 1, 2022 VIA NPS

★★★★★

5 out of 5 stars

“Liquid Web has reliable servers and fast tech support. I rarely have any issues with my dedicated server, but when something happens, Liquid Web techs have fixed it promptly. The most important thing I look for in a web host is 24/7 tech support, and Liquid Web has not disappointed me. Liquid Web is the best host I’ve ever had in over 15 years of trying various dedicated server web hosts. Thanks!"

- DOUG KELLEY | JANUARY 22, 2022 VIA NPS

★★★★★

5 out of 5 stars

"Very reliable service and support!"

- CARLOS PONT | JANUARY 4, 2022 VIA NPS

★★★★★

5 out of 5 stars

“Consistent, reliable, and very, very helpful real-time technical support."

- GEORGE HUTTON | DECEMBER 12, 2021 VIA NPS

★★★★★
5 out of 5 stars

-  JASON T | DECEMBER 7, 2021 VIA NPS

"Reliable, Stable, and top-notch support. I actually recommended you guys to another company this morning."

★★★★★

5 out of 5 stars

“I recommend LW to people ALL of the time! Rock-solid and reliable. Support is quick to respond and very helpful."

- TATE SCHAAR | DECEMBER 8, 2021 VIA NPS

★★★★★

5 out of 5 stars

“Excellent service from very knowledgeable and helpful staff. Best host I know of."

- BRAD BALDUFF | NOVEMBER 2, 2021 VIA NPS

★★★★★
5 out of 5 stars

Excellent service and outcome for your hosting needs. Highly recommended!

- DANIEL CHUNG | NOVEMBER 2, 2021 VIA NPS

★★★★★

5 out of 5 stars

"Best hosting service I've ever had. I switched from my long-time favorite company because they didn't offer the service I needed. Now that I switched, you're a better hosting company than they were and I didn't think that was possible!"

- COLLEEN CRAWFORD, LSM OUTREACH HTTPS://LSMOUTREACH.COM | OCTOBER 5, 2021 VIA NPS

★★★★★

5 out of 5 stars

“Fast, reliable servers. Great timely support."

- DEBRA BEACH | OCTOBER 5, 2021 VIA NPS

★★★★★

5 out of 5 stars

“Reliable, dependable, great customer support, and great pricing. I've recommended you to MANY people in the past."

- WILLIAM WEBER | OCTOBER 5, 2021 VIA NPS

★★★★★
5 out of 5 stars

“Reliable, dependable, great customer support, and great pricing. I've recommended you to MANY people in the past."

- NEIL CARLSON | OCTOBER 5, 2021 VIA NPS

★★★★★

5 out of 5 stars

"Uptime is great and you answer the phone with qualified support people. I like that the tickets get routed to experts too!"

- LARRY HILL, CALPRO RESEARCH | SEPTEMBER 8, 2021 VIA NPS

★★★★★

5 out of 5 stars

“Professional. Headache-free server maintenance providers. They go above and beyond for their clients."

- LOUIS GAMBLE, BRAINWAVE MEDIA | SEPTEMBER 8, 2021 VIA NPS

★★★★★
5 out of 5 stars

Great Service! Answers support questions quickly and efficiently.

- FREDERICK AND DONNA ROBERTS, MATHBITS.COM | AUGUST 5, 2021 VIA TRUSTPILOT

★★★★★

5 out of 5 stars

“Always there when I need them; always perfect when I don't."

- MATT PICONE | AUGUST 4, 2021 VIA TRUSTPILOT

★★★★★

5 out of 5 stars

"Reliable hosting and knowledgeable, helpful support staff. Every issue is taken seriously and the support techs know what they are doing to pursue issues to resolution."

- ALANE COLE, CURLY PINKY DESIGNS | AUGUST 3, 2021 VIA TRUSTPILOT

★★★★★
5 out of 5 stars

"Really great service! Always easy to get ahold of someone, and they are very helpful. Finally happy after using several other hosting services."

-  KELLIAN PLETCHER, GREEN DOOR LABS | AUGUST 3, 2021 VIA TRUSTPILOT

★★★★★

5 out of 5 stars

“Top of the line service. Any resources you can think of are available, and technical service is speedy, friendly, and the problem is always solved."

- OSCAR HILLS | JULY 13, 2021 VIA TRUSTPILOT

★★★★★

5 out of 5 stars

"My favorite thing about Liquid Web is the lightning speed customer service. These folks are quick and always bend over backward for their customers. I always know when I put in a ticket that I won’t have to wait long and that LiquidWeb will take care of me, no matter what. Full confidence in them!"

- PATRICIA RICKARD, GUEST SERVICES, INC. | JULY 13, 2021 VIA TRUSTPILOT

★★★★★

5 out of 5 stars

“Their service is always up, and whenever I need assistance, a friendly, knowledgeable technician is always there to help. I couldn't ask for anything more!"

- DAVID KRUMLAUF | JUNE 8, 2021 VIA NPS

★★★★★

5 out of 5 stars

“I've been with Liquid Web for a few years now and I've been very happy with the Sales, Service, and Tech Support teams."

- ROB LOSZEWSKI, CORVETTE ACTION CENTER | JUNE 8, 2021 VIA NPS

★★★★★
5 out of 5 stars

“LiquidWeb is THE place for hosting your website(s). I’ve been with LiquidWeb for 10+ years now, for my own websites, and they have shown an excellent track record when it comes to support, up-time and migrating servers (update/upgrade). Additionally their customer support is beyond stellar - they go above and beyond to help with issues, even when these are issues that do no fall in the scope of their services. Support will even takes the time to help you understand certain aspects (like security). I highly recommend LiquidWeb!"

- HANS LUIJTEN | MAY 6, 2021 VIA NPS

★★★★★

5 out of 5 stars

"Liquid Web is the best Web Hosting service I've found in over 20 years that I've been online. They provide it all, top of the line equipment along with top of the line support 24/7."

- TIGERBILL MELIGARI, TIGERMIXSOLUTIONS.COM | MAY 5, 2021 VIA NPS

★★★★★

5 out of 5 stars

“Professional, helpful, responsive, and there whenever you need them. Reliable."

- STEVE HODGSON, STREET SMART WEB DESIGN | MAY 5, 2021 VIA NPS

★★★★★
5 out of 5 stars

"I would describe your services (i.e. Hosting, support, cost, etc.) as "simply the best!" I've been a customer for several years now and have had nothing but great interactions with your sales and support staff and any issue that has arisen due to my fault or other factors has been quickly resolved, often beyond my expectations."

- SCOTT MENIG, MOTOWNTIGERS.COM | APRIL 6, 2021 VIA TRUSTPILOT

★★★★★

5 out of 5 stars

“As a web developer with hundreds of sites to maintain, Liquid Web's quality of service and reliable hosting gives me the peace of mind I require!"

- KATHY ALLEN, GREENLIGHT WEBSITES | MARCH 2, 2021 VIA TRUSTPILOT

★★★★★

5 out of 5 stars

“We were referred to Liquid Web by our Web Developer. Not only is their service much more reliable and cost-effective, the staff is customer-focused and helpful. They are quick to respond. Web-hosting has been measurably better than our previous provider. For our 100% online company this is indispensable. Their service is worth every dime."

- MARTHA CARRIGAN | MARCH 2, 2021 VIA TRUSTPILOT

★★★★★
5 out of 5 stars

“Liquid web has the best support I have experienced of any hosting services I've used. This last call, I didn't even have to wait for support to come on the phone. That's right, less than 10 seconds! They bend over backwards to make sure whatever issue you are having is resolved as quickly as possible. I recommend Liquid Web to everyone who has web hosting needs!"

-  CINDY MCLEAN | MARCH 2, 2021 VIA TRUSTPILOT

★★★★★

5 out of 5 stars

“Best I have EVER found in my business experience in 20 YEARS. Great customer service, and the tech support is excellent! WONDERFUL!"

- SUSAN PARR, WORDPRODUCTIONS.ORG | MARCH 2, 2021 VIA TRUSTPILOT

★★★★★

5 out of 5 stars

"I’ve been in business since 2000 and have seen a lot of changes in hosting and had countless interactions with hosting support staff. Your server reliability and speed is essential, but your support staff is the key. When one of my client’s sites is experiencing problems related to a server issue (brute force attack, database issue, a missing PHP Module, etc.), it’s critical that I be able to address it quickly and get knowledgeable support. You guys really do rock!"

- ELIZABETH BUSCH-SANFORD, CANDYAPPLE DESIGN | FEBRUARY 3, 2021 VIA TRUSTPILOT

★★★★★
5 out of 5 stars

"LW is Amazing. We have been a customer and have two separate servers for 4 years now and have not had any downtime in that time. The support is world class too. They detect and fix problems before you even realize they happened. We have the power of dedicated hosting with the support of a managed service."

- THOMAS GORAJ, OPEX CORP | FEBRUARY 3, 2021 VIA TRUSTPILOT

★★★★★

5 out of 5 stars

“LiquidWeb has amazing customer service! I do all the IT for my solo law firm and my nonprofit. I am so relieved that I can talk to someone there 24/7 if I have a problem. I have already recommended LiquidWeb and will continue to do so."

★★★★★

5 out of 5 stars

"Liquid Web has been hosting my servers for about 5 years now and they have always been supportive and helpful when I had problems."

- ROBERT BENNETT | JANUARY 5, 2021 VIA TRUSTPILOT

★★★★★

5 out of 5 stars

"I'm a big fan of LiquidWeb. Incredible uptime and top-level support. Keep up the great work and leadership in this space."

- JONATHAN KRAFT, WWW.STRIVE4IMPACT.COM | JANUARY 5, 2021 VIA NPS

★★★★★

5 out of 5 stars

“Liquid Web has always been awesome to work with. We don't always need assistance, but when we do, they jump into action right away. They even helped to fix our website before we were a customer!"

- ALAINA HANSON | JANUARY 5, 2021 VIA TRUSTPILOT

★★★★★

5 out of 5 stars

"Liquid Web is the gold standard in web hosting. Truly they are a cut above. I've tried several hosting companies over the years and always felt like a number. With Liquid Web, it feels like they truly care. The customer service is phenomenal. There are so many amazing folks over there, but today, I want to give a shout out to Dayne in particular who saved our launch with his quick insight and speedy assistance. Thank you, Dayne!"

- DAWN CLARK | DECEMBER 31, 2020 VIA TRUSTPILOT

★★★★★
5 out of 5 stars

“You guys do a terrific job. My favorite part is that if I have to actually call for help, you always answer the phone. You guys are awesome."

- MIKE HASSON, ABOUT FACES ENTERTAINMENT | DECEMBER 1, 2020 VIA NPS

★★★★★

5 out of 5 stars

“Reliable. Rarely need, but excellent support. Everyone we contact about sales or support either knows the answer or finds it for us."

- JOHN WELLS | DECEMBER 1, 2020 VIA TRUSTPILOT

★★★★★

5 out of 5 stars

"Your customer service rocks! I don't know what I would do without you guys!"

- KATHERINE JOHNSON | DECEMBER 1, 2020 VIA TRUSTPILOT

★★★★★
5 out of 5 stars

"The Liquid Web Team ALWAYS provides excellent customer service and they are always very nice and pleasant to deal with! Keep up the good work!"

- NANCY STRICKLER | DECEMBER 1, 2020 VIA TRUSTPILOT

★★★★★

5 out of 5 stars

“I trust that Liquid Web will actually provide a secure host for your website. Customer service doesn't tell me they can't help because it's not their responsibility, instead, they offer suggestions or solutions."

- TERRI ZELASKO | DECEMBER 1, 2020 VIA TRUSTPILOT

★★★★★

5 out of 5 stars

"You guys do a terrific job. My favorite part is that if I have to actually call for help, you always answer the phone. You guys are awesome."

- MIKE HASSON, ABOUT FACES ENTERTAINMENT | DECEMBER 1, 2020 VIA TRUSTPILOT

★★★★★
5 out of 5 stars

“You guys are great! Very fast response with tech support and your servers are fast! Keep up the good work!!"

-  NATHAN HOUGHTON | DECEMBER 1, 2020 VIA TRUSTPILOT

★★★★★

5 out of 5 stars

“We are a client from Dominican Republic for more than 3 years stability with Liquid Web. We are very pleased with their service and quick response every time we need something or if support is required. We love their live chat. Excellent services, fast servers with SSD disk, fast server CPU, etc. Free SSL with cPanel. :)"

- JULISSA RAMOS | OCTOBER 6, 2020 VIA TRUSTPILOT

★★★★★

5 out of 5 stars

"We/I have been working with Liquid Web for about 6 months now, every single person whom I've interacted with has gone above and beyond to help me with anything I've asked."

- KEVIN SCOTT | SEPTEMBER 30, 2020 VIA TRUSTPILOT

★★★★★
5 out of 5 stars

“Liquid Web support is awesome! They almost saved my business by fixing a really complex issue fast, safely, and without any data losses. Thank you Liquid Web."

- MAS PIXELL | SEPTEMBER 26, 2020 VIA TRUSTPILOT

★★★★★

5 out of 5 stars

“Liquid Web has the best hosting that I've used, along with the best support I've worked with in the past 8 years. They are in a league of their own compared to all of the "budget" hosts out there. Everything is top-notch and you definitely pay for quality"

- SHAWNA LEIGH, SHAWNA LEIGH DESIGNS | AUGUST 5, 2020 VIA TRUSTPILOT

★★★★★

5 out of 5 stars

"LiquidWeb is reliable and the technicians are awesome! Highly recommended!"

- AMY CARROLL | AUGUST 5, 2020 VIA TRUSTPILOT

Most Loved Managed Hosting Provider in the Industry

We understand that to achieve your vision you need a partner to provide a technological advantage and a get-it-done attitude. Liquid Web marries exceptional customer support with a broad technology portfolio to deliver all the hosting power you will ever need to help realize your true potential.

That’s why Liquid Web is the most loved managed hosting provider in the industry with a leading NPS score of 67.

Just read the reviews for yourself.

2019 NPS Score