The Hosting Partner You Can Trust
We take Mission-Critical Sites, Store and Apps Seriously
Focus on the Work You Love. Leave the Hosting to Liquid Web
When your business relies on the web, you deserve a hosting partner you can rely on.
We believe the more you need technology to fuel your business, the more you need expert, caring people to be there for you. Everyday, 24/7/365, our Liquid Web team is powering your content, commerce, and your potential. Why? So you can focus on your business and reach your goals.
You can count on us.
Our Promise Pre-Order
- 24/7/365 support
- Highly-trained technicians
- Knowledgeable sales staff
- No contracts, cancel at any time
- Transparent pricing
- Informative materials at your fingertips
- Up-to-date list of inventory
“Our promise starts here as our knowledgeable sales staff to guide you to the right technical solution; making sizing recommendations, and how you can protect your business with backups, redundancy and security.”
“We’ll work with you to validate your order and communicate with you throughout the build process. You get the benefit of our automated build tools backed by knowledgeable technicians. We can setup the environment YOU want - Windows, Linux, Managed, Unmanaged. We verify every single installation and we track every piece of equipment used.”
Our Promise Throughout Your Order
- Average setup times beat industry standards
- We can setup the environment YOU want - windows, Linux, managed, unmanaged
- Order verification directly from setup technicians
- Technical review of your hosting environment
- HIPAA/PCI certifications to ensure privacy
Our Promise During Migrations
- An entire team dedicated to help you migrate your data from your current host
- Tested process methods and tools along with What to Expect and migration Tips Documentation
- We provide complimentary migrations for new server orders for most hosting control panels (Interworx, Plesk, and cPanel)
- Always available for free advice and can also offer custom migrations from nearly all other types of hosting and CMS systems
"Our experts can help you migrating servers, applications, dedicated and virtual environments, and emails to our single/cluster servers without disturbing the environment."
"You can count on an around the clock security focus by a dedicated team. We work 24/7/365 to keep your servers and our network clear of security threats."
Our Promise: Security
- We identify and block cyber threat activity using threat intelligence and vulnerability management to provide advanced host and network protection
- Aggregate third party threat intelligence and security analytics to provide actionable reports
- Provide custom host vulnerability management with ServerSecure
- Ensure advanced host protection with our advanced ServerSecure+ service
- Utilize industry leading network protection technology
- Assist to ensure compliance with our PCI service
- Monitor for known and previously unknown threats
- Protect against vulnerabilities by providing prompt system patch deployment
Our Promise 24/7/365: Monitoring, Proactive Management
- 24/7 Proactive Monitoring of services on control panels, ftp, http, MySQL, MSSQL, Ping, pop3, SMTP, RDP, SSH, DNS, Raid, Disk Usage.
- Unresponsive services are returned to a functioning state using root cause analysis by our technicians.
- Hardware Upgrades and Repair: RAM, Hard Drive, CPU, NIC, RAID Card, Chassis, PSU, Chassis Fans, Motherboard, CMOS Battery, BBU for Raid.
"We’re dedicated 24/7 to protecting your site, app and content. It’s all we do. 24/7, we’re monitoring and managing your servers and our network. And, we find and correct most issues before you will even know what has happened."
"We're experts at restoration and dedicated to helping you start to finish should a problem arise. We're there to help you with restoration of Data, Control Panel Backup, Acronis Cyber Backup, VPS, Provided Content and Rooted Server."
Our Promise: Hardware and System Restore
- 24/7 onsite staff for hardware replacement
- 30 minute hardware guarantee
Our Promise When You Need Help
- Staff trained to take ownership
- Proactive support & updates
- Competitive SLAs
- 24/7/365 support
- LiveChat 24/7/365
“Who’s got your back at 2 a.m.? We do! When problems arise, work with one of our 250+ Red Hat Linux, Microsoft and Cisco Certified technicians quickly and on your first contact. We’re available to interact the way you prefer – by phone, chat or ticket. We're all about helping you.”
The Liquid Web SLA Goes Above & Beyond...10x Above & Beyond
Our comprehensive Service Level Agreement guarantees everything from response times and hardware replacement to compensation from downtime. Not only are our 30 minutes initial response and equipment replacement guarantees some of the quickest available, they are often beaten substantially in our monthly average support statistics.
However, what attracts many users to Liquid Web is the 1000% compensation outlined in our SLA’s 100% uptime guarantee. That means if you experience downtime, we will credit you at 10x the amount of time you were down.
59 Minute Helpdesk
INITIAL RESPONSE TIME GUARANTEE
Initial HelpDesk tickets are responded to within 59 minutes. If we miss the mark, we’ll credit you 10x the amount we missed it by.
All major routing devices within our network are reachable from the global Internet 100% of the time, or we’ll credit you 10x the downtime.
This guarantee assures that power to your rack will be online 100% of the time or we’ll credit you 10x the down time amount.
30 Minute Hardware
Faulty dedicated server hardware will be replaced within 30 minutes of identifying the problem. If it takes longer, we’ll credit you 10x the amount of extra time.